Reimagine

October 8-9th, Briza on the Bay, Miami Florida

Reengineer

October 8-9th, Briza on the Bay, Miami Florida

Refresh

October 8-9th, Briza on the Bay, Miami Florida

Summary

Major geopolitical shifts, the vast impact of artificial intelligence,

and roller-coaster economic conditions together are causing significant turbulence in the Nearshore market.

Yet these unprecedented times also create unprecedented opportunity.

Enterprise organizations, sourcing decision-makers and Nearshore leaders want to restore confidence and reinforce alliances that will endure these difficult times.

Nexus Miami is the ideal setting to have this conversation,

delivering a uniquely powerful experience that blends the marketplace expertise of Nearshore Americas with a live-event platform built to maximize attendee engagement.

Nexus, the industry’s longstanding industry conference,

comes home to Miami in 2025. Invest your time with us, capture new insights, renew old alliances and celebrate the most rewarding cross-border business anywhere!

The Big Themes of Nexus Miami

Geopolitics: Mexico, Argentina, Colombia and Costa Rica

A different type of analysis for a different period of USA engagement: Will political hostility interfere with cross-border business in the region's four core markets?

Web 3.0

Decentralizing access to data will rewrite the way consumers interact with the Internet, which opens a new universe of opportunity for the Nearshore and beyond.

Ai and productivity in software engineering

Where is business value showing up in accelerated dev cycles

Bankable performers

How will the readiness of Nearshore markets be shaped by the changing requirements of US customers?

The competitive edge

Closer examination: Currency swings, the role of staffing partners and the secrets of staying ahead of the competition.

The CX showdown

How investments in tech are making a profound difference in CX delivery

Cross-globe collaboration

Growing through collaboration, a deeper look at Asia, Africa and Eastern European hot spots

Deep dive: Why healthcare is thriving

Understanding the accelerants driving the hottest vertical in global outsourcing

Rise in specialized services

The hyper-niche services gaining momentum in the Nearshore universe, (including insurance, tele-health, logistics management, legal, virtual assistants and more).

Agenda

Nexus 2025: Agenda

October 9, 2025 • Briza on the Bay, Miami Florida

8:30 am

Arrival, Coffee & Networking
9:00 am

Welcome & Introductions
9:10 am

Keynote Session: What’s Different This Time

Eric Farnsworth, Latin America Policy Expert & Advisor
10:00 am

Super Panel: What AI-Ready Leadership Really Looks Like

Moderator: Andrea Iorio, Tech Trends Expert & Best-Selling Author

Eduardo Frias, Field CTO, Shopify
Dave Caldwell, VP of Technology Strategy & Shared Service Delivery, PetSmart
10:50 am

Networking Break
11:10 am

Doing Business in Latin America: The New Rulebook

Moderator: Tim Zyla, Managing Editor, Nearshore Americas

Lucia Vargas, Tax Partner, JA Del Rio
Sergio Legorreta, Partner, FisherBroyles
Susana Sierra, CEO, BH Compliance
11:55 am

Enabling Quality of Experience for AI Infrastructure Through Nearshore Delivery

Sreejith Chelanchery, SVP of Delivery Engineering, DotDash Meredith
Rajat Sharma, Founder & CEO, NGN Advisory
12:30 pm

Buffet Luncheon
1:30 pm

The Urgent Customer: Speed, Agility & AI Capability Are Just the Beginning

Moderator: Camila Ferreira, Founder & CEO, Rise Up

Brad Meiller, Manager, North America Consumer Services, Spectrum Brands
Guy Jackson, Director of Customer Service Operations, Audible
Jim Farnsworth, Founder and Chief Executive, Octayne Ventures
Jarryd Lahoud, CEO, iTalk International
2:30 pm

Redefining Nearshoring: A Transition Moment for the Hemisphere

Pilar V. Cerón, Founding Partner, Xtrategy US
Juan Opertti, Managing Director, Hemistion Consulting
2:50 pm

Special Session: Thriving in Central America
3:20 pm

Super Panel: The Next Chapter in Nearshore Will Look Different

Moderator: Kirk Laughlin, Nearshore Americas

Pablo Miller, CEO, Remoti
Alejandro Morales, Business Development Director for LatAm, FPT Software
Mauricio Sion, CEO, SGF Global
Juan Bertiche, Managing Director at Globant in North America
4:10 pm

Closing Comments
4:20 pm

Sponsors Cocktail Reception

Who Attends Nexus 2025

CORPORATE DECISION MAKERS

STARTUPS AND SMALL TEAMS

INFLUENCERS AND ADVISORS

PROVIDERS AND PARTNERS

GOVERNMENT AND INVESTMENT PROMOTION

Speakers

Keynote

Eric Farnsworth

Eminent Policy Expert, Latin America Affairs

Chief Executive Officer, BH Compliance

Susana Sierra

Susana is a global leader in the field of compliance and corporate governance, recognized for her influential work in promoting transparency, ethics and good practices in the private sector.
Susana serves on the boards of the Chilean-American Chamber of Commerce, Association of American Chambers of Commerce in Latin America and Caribbean and the Financial & International Business Association in Miami.

Between 2018 and 2022, she served on the board of Correos de Chile S.A., where she chaired the Audit Committee and acted as vice president from 2021 to 2022. In the field of academia, between 2014 and 2021, she co-directed the Compliance and Corporate Best Practices Diploma at the Pontificia Universidad Católica de Chile, where she continues to teach today.

Her work has received global recognition. In 2020, the World Economic Forum honored her as a Young Global Leader, a distinction awarded to influential professionals committed to shaping a sustainable global future.

Vice President of Technology Strategy and Shared Service Delivery, PetSmart

Dave Caldwell

Dave leads PetSmart’s technology strategy and infrastructure and recently launched a successful technology center in San Jose, Costa Rica. The center has helped PetSmart bring additional talent to a technology team already based in North America.

With more than 30 years of international experience in retail and wholesale industries, prior to PetSmart, Dave served as the international chief information officer for Hallmark Cards, where he transformed the IT function and built patented retail platforms fueling business growth and digital innovation across Europe and Asia-Pacific.

Dave obtained a Bachelor of Science degree in psychology with an emphasis on industrial psychology from the University of Missouri.

CEO, iTalk International

Jarryd Lahoud

Jarryd, a Chartered Accountant by profession, leads one of South Africa’s largest customer experiences BPOs, employing more than 2,500 people and serving leading brands across South Africa, the United States and the United Kingdom. His career began in his teens, when he joined the company founded by his father in 2006. Starting as an agent and working through every division — quality assurance, compliance, IT, and support — he built a deep, hands-on understanding of the industry. This experience, combined with time in the U.S. working at an accounting firm after attaining his articles and boards, shaped a people-first leadership style rooted in resilience, relationships, and results. Today, Jarryd drives iTalk’s growth by combining scale, technology and creative problem-solving to help global brands expand market share and strengthen reputations.

Founder and CEO, Rise Up

Camila Ferreira

Camila a global business strategist and one of the most influential voices redefining Customer Experience as a growth engine. With over 20 years of executive leadership across Latin America, Europe, and the United States, she has proven how CX drives measurable ROI, from scaling Uber Eats through pandemic hypergrowth to turning a U.S. payments company into an award-winning profit driver. Today, as founder of Rise Up and a sought-after keynote speaker, Camila advises boards and executives on aligning leadership, experience, and technology to fuel sustainable growth.

Field CTO, Shopify

Eduardo Frias

Eduardo Frias is Field CTO at Shopify, bringing over 30 years of extensive experience in the technology sector. Throughout his career, Eduardo has held key leadership roles in organizations ranging from innovative startups to Fortune 50 companies. He has served as the head of Technology, CIO, and CTO for numerous firms, specializing in large-scale digital transformation initiatives. His expertise lies in scaling and optimizing technology teams to be able to create new channels and revenue streams, to drive significant growth and innovation within his organizations.

Eduardo holds degrees in Computer Science and Software Engineering from both Carnegie Mellon University and the Universidad de Buenos Aires, Argentina. Residing in Miami, FL, Eduardo combines his deep technical knowledge with strategic vision to help Shopify's current and future enterprise customers as they embark on making commerce better for their organizations.

Director Of Customer Service Operations at Audible

Guy Jackson

Guy Jackson has extensive experience in customer service operations, currently serving as the Director of Customer Service Operations at Audible since March 2019, where previous roles included Senior Manager of Customer Service Operations and Vendor Relationship Manager. Prior experience includes managing onshore and offshore vendor call centers at Affinion Group as Contact Center Vendor Performance Manager, overseeing call center operations as Engagement Center Manager at AbilTo, and supervising customer care representatives at Sprint. Earlier in career, Guy Jackson worked as a Capitol Technician at Hill Rom, providing technical support and training for hospital equipment.

Business Development Director for LatAm, FPT Software

Alejandro Morales

Alejandro brings more than 15 years of experience in nearshore technology services and international talent acquisition.

Based in Costa Rica, Alejandro has successfully managed cross-border operations across Costa Rica, Mexico, Colombia and Peru, demonstrating deep expertise in building strategic partnerships between North American companies and Latin American technology providers.

Through strategic client relationship management and business development he has been able to grow client's participation in the nearshore software development space.

With a proven track record of leading international teams and driving full-cycle sales/recruiting processes, Alejandro specializes in helping organizations leverage nearshore talent to accelerate their digital transformation initiatives while building long-term strategic technology partnerships across the Americas.

CEO and Founder, Remoti

Pablo Miller

Pablo is the CEO and founder of Remoti, the leading workforce-as-a-service platform in Latin America. With a Colombian-British background and over a decade of experience in digital transformation and global expansion strategies, Pablo helps Fortune 500 companies reallocate business functions — tech, operations and support — to high-performing teams in Latin America.

Under his leadership, Remoti has become a key partner for companies establishing Centres of Excellence across Latin America, known for delivering speed, compliance, and cultural alignment. Pablo is passionate about reshaping how the world builds and scales distributed teams, and he advocates for Latin America as critical infrastructure in today’s global workforce model.

Founder & CEO, NGN Advisory

Rajat Sharma

Rajat is an accomplished business and technology leader with extensive experience in building technology practices, high growth business, new ventures and M&A integration. He is the founder and CEO of NGN Advisory, a niche and boutique services firm with 3x3x3 offerings — Strategy, Advisory & Architecture (3) around data, AI & cloud (3) technologies focused on M&A, enterprise optimization and enterprise transformation (3) functions.

In addition to his own venture, he is on advisory board of multiple tech firms, innovative startups, guest lecturer on AI/ML and thought leader on Forbes Technology council.

As a former EXCOM Member, Managing Director at Deloitte & Accenture and Vice President at Cognizant, he was instrumental in building Industry leading growth and profitability.

Senior Vice President of Delivery Engineering, DotDash Meredith

Sreejith Chelanchery

Sreejith oversees delivery engineering for the largest publisher in the US operating 40-plus digital properties and 10-plus print magazines, including People, with an annual revenue of $2.5 billion. Sreejith is responsible for keeping the 99.99% uptime for all of the websites in DDM portfolio supporting 180 million unique visitors every month.

He has led a technology strategy that resulted in a $10 million annual reduction in digital infrastructure costs and has driven large-scale organizational change, realigning engineering teams and processes to core business outcomes while significantly improving software delivery speed — boosting deployment frequency by up to 60%.
Sreejith combines deep technical expertise with hands-on leadership, delivering innovative solutions across cloud, security, and application delivery that empower teams and accelerate business growth.

Author and Tech Evangelist

Andrea Iorio

Andrea is one of Brazil’s most requested keynote speakers about digital transformation, innovation, leadership and soft skills, and he shares his thoughts and ideas at the intersection of business, technology, philosophy and neuroscience in his more than 200 keynotes per year. He holds more than 10 years of experience in multinational and tech companies. He has been the Head of Tinder across Latin America for five years, and Chief Digital Officer at L’Oréal Brazil.

He is an economist with a degree from Bocconi University, and a master's degree in International Relations from Johns Hopkins’ SAIS, and is now an MBA professor at Fundação Dom Cabral.

Andrea has four books published and his podcast Metanoia Lab is among the top 100 podcasts in business in Brazil.

Managing Director & Chief Analyst, Nearshore Americas

Kirk Laughlin

Kirk Laughlin is Managing Director and Chief Analyst at Nearshore Americas – the premiere platform for authoritative data and insight on the state of the Nearshore technology services and digital innovation industry.

Since launching Nearshore Americas, and the Nexus conference franchise 13 years ago, Laughlin has become one of the foremost thought-leaders on the expansion of knowledge-services investment in the Americas.

Nearshore Americas offers digital marketing solutions, advisory services, content and lead generation platforms, Latin America and Caribbean-focused trade missions and customized research.

Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, an information technology media group, based in New York City. Laughlin has been featured in news reports appearing in the Financial Times, Miami Herald, Globe and Mail, BBC News and BNN Bloomberg.

Tax Partner, J.A. Del Rio

Lucia Vargas

With over 19 years of experience, Lucía has served as an accountant, financial auditor and tax consultant, advising companies across various sectors including tourism, healthcare, energy, construction, real estate, services, retail and manufacturing. She provides both local and international tax consulting services, helping clients minimize tax risks and maximize savings opportunities.
Lucía holds a bachelor’s degree in business administration with a specialization in public accounting. She has two master’s degrees: one in tax advisory from the University for International Cooperation in Costa Rica, and another in international taxation from the University of La Rioja in Spain.
Additionally, she completed a diploma in business strategy and business analytics from INCAE Business School.

Global Customer Experience and Contact Center Operations Leader

Brad Meiller

Brad is a seasoned CX and contact center operations executive with more than 20 years of experience transforming service delivery at scale. He partners with global brands to modernize support strategy, elevate performance and expand customer reach across the globe.
He specializes in aligning the right platforms, people and BPO partners — driving efficiency and growth through CRM, cloud telephony, AI and automation. From nearshore launches to offshore restructures, Brad ensures every decision supports business goals and unlocks a better customer experience.
Known for building high-performing teams through mentorship, accountability, and operational rigor, Brad leads with a people-first mindset. His approach turns contact centers into strategic assets and customer service into a competitive edge.

CEO, SGF Global

Mauricio Sion

Mauricio is the founder and executive board chairman of SGF Global, a leading provider of HR and recruitment solutions. With over 30 years of experience, he successfully established the organization in 1992, managing a workforce of 3000 people across 30 countries. His proven leadership and hands-on approach have been key to SGF Global’s growth and success.

At SGF Global, Mauricio specialized in recruitment, staffing, employer of record, and recruitment process outsourcing services, supporting industries such as oil and gas, finance, IT and telecom. His comprehensive offerings also include training and development programs, as well as project delivery across diverse sectors.

Partner, FisherBroyles Mexico City

Sergio Legorreta

Sergio Legorreta is a Partner at FisherBroyles, the world’s first and largest distributed law firm, recognized for combining top-tier legal talent with a modern, client-focused model. At FisherBroyles he leads the technology practice for Mexico and Latin America helping clients grow and expand in the region. He currently is busy advising on the legal aspects of artificial intelligence, crypto and digital assets, web 3.0, technology transactions, infrastructure and all aspects of innovation, entrepreneurship and market disruption.

With 30 years of experience, Sergio is one of Latin America’s leading technology, media, and telecommunications (TMT) lawyers, advising global companies on their most complex and high-stakes matters and specializes on helping clients expand and thrive in Latin America and has been part of the launch teams of highly successful projects from mobile operators and major satellite operators to the world’s largest social media companies, online marketplaces, ride-hailing companies and technology vendors.

Sergio is the founder and builder of Baker McKenzie’s and Denton’s IP Tech/TMT practices in Mexico, both of which he also led for Latin America during almost two decades.

Ranked for nearly two decades by Chambers & Partners and Legal 500, Sergio is recognized not only for his legal expertise but also for his ability to earn client trust, drive business growth, and leverage unparalleled government and industry relationships. He is also a frequent media commentator and thought leader known for translating legal complexity into clear, actionable business strategy.

Founding Partner, Xtrategy US LLC

Pilar V. Cerón

Pilar is currently the Managing Director and Founding Partner of Xtrategy US LLC, an FDI & Corporate Expansion Boutique Firm. She heads the operation in Miami, Colombia and Panama where she leads the FDI, Corporate Expansion & Public Affairs Practice. Some of her clients have included Governments (as Senior Strategist for FDI & Trade Policy), The European Union Delegation in Colombia, Investment Promotion Agencies, Free Trade Zones, Tech and Innovation Parks, Chambers of Commerce & Business Associations, The Inter-American Development Bank -IADB- and Private Corporations among others.

Pilar holds an LLM in International Business in London at UCL (University College London), England, a master’s degree in Private and Corporate Law and an International Relations Diploma from Universidad Pontificia Bolivariana -UPB- and EAFIT University respectively, both in Colombia.

She has extensive experience providing advice to economic operators and investors on access to markets, trade policy, site selection and international business, as well as providing commercial and legal advice to potential investors and investors already installed in the host country with an emphasis in impact investing, environmental governance & ESG.

Managing Director Hemistion Consulting – VP AZFA Association Free Trade Zones of Americas

Juan Opertti

Juan Opertti is an Industrial and Mechanical Engineer (UDELAR, Uruguay) with an MBA from the Catholic University of Uruguay and Loyola Marymount University (USA). He also completed an executive program in Logistics, Ports, and Supply Chain Management at Katoen Natie in Antwerp, Belgium.
Currently, Juan is South American Logistics Manager for Katoen Natie and a board member of Costa Oriental Free Zone. He is also associate partner at Hemistion Consulting advising on investments, operations, location strategy, and offshoring processes. Juan is founder of Operal Consulting focused in AI and SCM solutions,.
In academia, he is Head Professor of Operations & Logistics at ORT University in Uruguay at Graduate and undergraduate schools.
Internationally, Juan has held board position roles in WFZO and actual VP of AZFA, chairing committees on knowledge and nearshoring, and actively connecting free zones with innovation ecosystems such as Silicon Valley. He is recognized as a leading regional voice in logistics, supply chain, and investment promotion.

Managing Editor, Nearshore Americas

Tim Zyla

Tim has spent 15 years in the newspaper industry, beginning as a general assignment reporter and now working as managing editor of two daily and three weekly publications in Pennsylvania.

In addition to his work as a community journalist, Tim has spent several years writing about business and legal topics for numerous publications, including The Jerusalem Post, Equities.com and FromDayOne. He takes a pragmatic approach to journalism and strives to uncover solutions to long-standing problems in labor markets.

At Nearshore Americas, Tim has covered topics such as foreign affairs, immigration and the implementation of artificial intelligence across the BPO sector. He looks to take international news and quickly produce stories geared to the nearshore world, providing industry experts with insights into an ever-changing market.

Founder and Chief Executive, Octayne Ventures

Jim Farnsworth

Jim brings a wealth of experience as part of a storied career serving enterprises around the world. Known as a global expert in CX, outsourcing and remote work. Jim served as Executive Vice President, Americas Business Development for Sykes Enterprises until its acquisition and also supported AmplifAI, Carenet Health and VXI in leading their strategic sales efforts.

Jim has worked across the business services space as co-founder of another consulting and professional services company, virtualwirks, and has served in various senior executive roles with Teleperformance, TTEC, Alpine Access, Conduit Global and MCI Communications.
These roles span multiple industries and across the business spectrum, including sales, operations, strategy, finance and human resources. Jim brings more than 30 years of experience with innovation, service and leadership for complex businesses and their customers, ranging in size from SMBs to Fortune 100 companies. Throughout his career, he has repeatedly developed complex customer solutions for some of the world’s leading brands.

Founder & CEO, Wells Onyx

Jonah Manning

Jonah Manning is the founder and CEO of Wells Onyx, a multi-practice firm that delivers executive search, strategy consulting, embedded operations, and AI-driven solutions. He leads a portfolio of 12 practice groups including Education (School OS), Semiconductor Fabrication, AI Operations, and Healthcare Innovation.

An expert in building leadership teams and operational infrastructures during moments of inflection, Jonah has successfully launched and scaled ventures in high-growth sectors and created governance models that sustain post-placement impact. His work spans partner ecosystems, public-private deals, and mission-driven education reform.

At Nexus Miami, Jonah will explore how enterprise organizations and Nearshore providers can source leaders, build trusted rails (process, payments, compliance), and leverage AI to navigate the rapidly evolving cross-border business environment.

Managing Director - North America - Globant

Juan Bertiche

With more than 25 years of experience in strategy, digital, and
commercial leadership across the Americas, Juan has built a career
helping global companies reinvent themselves through technology
and transformation. Today, he serves as Managing Director at Globant
North America, where he leads large-scale digital and AI
transformation programs. By leveraging nearshore delivery models, he
helps Consumer Goods, Retail, and Manufacturing leaders scale
capabilities, unlock efficiencies, and accelerate growth.
Juan’s professional path combines the rigor of top-tier consulting with
hands-on executive leadership. He began his career at McKinsey &
Company before moving into senior roles at Grupo Cepas/Bacardi,
where he became part of the Executive Committee. There, he guided
strategy, commercial leadership, and general management across
multiple Latin American markets.
At Globant, Juan brings this dual perspective to help organizations
turn transformation into a tangible growth engine. Under his
leadership, teams integrate deep engineering expertise, AI innovation,
and business acumen to deliver measurable impact at scale. His
approach ensures that companies not only modernize their core but
also position themselves to thrive in an AI-powered future.
Juan holds an MBA from Harvard Business School and is passionate
about how artificial intelligence and nearshore ecosystems are
reshaping the way enterprises reinvent themselves in today’s world.

Frequently Asked Questions

When and Where is Nexus?

Nexus will take place in two phases: Nexus Opening Night, held from 6pm to 8pm, on October 8th at Nightswim on the Rooftop on the 11th floor of CitizenM Miami Worldcenter 700 NE 2nd Ave, 11th Floor, Miami, Florida 33132. The next day, October 9th from 8:30am to 5:30pm, the Nexus Main Event will be held at Briza on the Bay, 1717 N. Bayshore Dr., Miami, Florida, 22132.

What hotel should I stay at?

We recommend attendees take advantage of a special rate (starting at $189 per night) at the Marriott Key Biscayne. Make hotel bookings here.

Who will attend Nexus?

Nexus attendees include customer-side decision makers from across North America, outsourcing partners (representing the traditional range of Nearshore services, including IT/ software engineering, Ai and LLM development, digital transformation, business process outsourcing, back office and contact centers.) Additionally, Nexus hosts site selectors, outsourcing advisors, M&A consultants, country investment promotion agencies, private equity groups, start up founders and academic leaders.

How many people will attend Nexus?

Nexus typically registers between 150 and 200 people.

Will there be an exhibition area?

Yes. One of the main features of Nexus Miami is our exhibition area, where attendees will be able to interact with industry leading organizations.

Will food and drinks be served?

Yes. Nexus Opening Night will offer drinks and appetizers. Nexus Main Event will provide a continental breakfast, coffee and tea, and a full lunch and closing cocktails.

Will there be closing reception?

Yes. Nexus Miami will conclude with a sponsors’ cocktail reception at 4:30pm.

Will Nexus Miami help grow my business?

Yes, without question Nexus Miami is a event that can bring strategic value to your organization.

For enterprise/ brand customers: Nexus is the single-most influential conference to learn about the Nearshore marketplace, make connections to leading providers across the spectrum of global services, and gain timely expertise around the state of global outsourcing services.

For partners and vendors: Nexus delivers value in two critical areas – leverage new insights and expertise in mapping out a more robust organizational strategy and develop critical new relationships that will yield new business opportunity.

Where can I register?

Nexus registration can be made at NexusMiami2025.com

What does it cost to attend Nexus?

Nexus attendance can be secured in one of two ways: As a sponsor or as a regular attendee.

Sponsorship packages are available upon request
The cost to attend as a regular attendee will be $650 until Sept. 8, 2025 and $750 up until the day before the conference

Does Nexus attract international delegates?

Yes, Nexus attracts attendees from over 20 countries in the Americas, Europe, Asia and Africa.

Can I participate as a speaker?

The Nexus production team is actively seeking client-side executives to participate as speakers. To be considered, please drop a note to: Maria Ramos, Maria@Nextcoastmedia.com

How do I become a sponsor?

Those interested in sponsorship are advised to reach Maria Ramos, Nexus: Maria@Nextcoastmedia.com Maria will share the Nexus Miami sponsorship packages.

Will Nexus organizers help with obtaining a visa to enter the USA?

The Nexus Miami team is happy to craft letters for attendees requiring a visa to attend the conference. Please direct those requests to Maria Ramos, Maria@Nextcoastmedia.com