Summary
Yet these unprecedented times also create unprecedented opportunity.
Enterprise organizations, sourcing decision-makers and Nearshore leaders want to restore confidence and reinforce alliances that will endure these difficult times.
Nexus Miami is the ideal setting to have this conversation,
delivering a uniquely powerful experience that blends the marketplace expertise of Nearshore Americas with a live-event platform built to maximize attendee engagement.
Nexus, the industry’s longstanding industry conference,
comes home to Miami in 2025. Invest your time with us, capture new insights, renew old alliances and celebrate the most rewarding cross-border business anywhere!
The Big Themes of Nexus Miami
Rise in specialized services
The hyper-niche services gaining momentum in the Nearshore universe, (including insurance, tele-health, logistics management, legal, virtual assistants and more).
Agenda
Coming Soon
Speakers

Susana serves on the boards of the Chilean-American Chamber of Commerce, Association of American Chambers of Commerce in Latin America and Caribbean and the Financial & International Business Association in Miami.
Between 2018 and 2022, she served on the board of Correos de Chile S.A., where she chaired the Audit Committee and acted as vice president from 2021 to 2022. In the field of academia, between 2014 and 2021, she co-directed the Compliance and Corporate Best Practices Diploma at the Pontificia Universidad Católica de Chile, where she continues to teach today.
Her work has received global recognition. In 2020, the World Economic Forum honored her as a Young Global Leader, a distinction awarded to influential professionals committed to shaping a sustainable global future.

With more than 30 years of international experience in retail and wholesale industries, prior to PetSmart, Dave served as the international chief information officer for Hallmark Cards, where he transformed the IT function and built patented retail platforms fueling business growth and digital innovation across Europe and Asia-Pacific.
Dave obtained a Bachelor of Science degree in psychology with an emphasis on industrial psychology from the University of Missouri.

He is an economist with a degree from Bocconi University, and a master's degree in International Relations from Johns Hopkins’ SAIS, and is now an MBA professor at Fundação Dom Cabral.
Andrea has four books published and his podcast Metanoia Lab is among the top 100 podcasts in business in Brazil.

He specializes in aligning the right platforms, people and BPO partners — driving efficiency and growth through CRM, cloud telephony, AI and automation. From nearshore launches to offshore restructures, Brad ensures every decision supports business goals and unlocks a better customer experience.
Known for building high-performing teams through mentorship, accountability, and operational rigor, Brad leads with a people-first mindset. His approach turns contact centers into strategic assets and customer service into a competitive edge.

Over the years, Jasen has taken on leadership roles in customer experience and sales for prominent organizations, including Ultimate Medical Academy, Terminix and New York Life. His passion for compliance took root during his time at Chinch Warranty, where he managed both outbound telemarketing and compliance, which led to a strategic partnership with Compliance Point.
Currently, Jasen leads customer service and sales operations across North America for Sixt Car Rental. He oversees a large team of internal and BPO customer experience professionals across the U.S., Canada and Europe, driving growth and operational excellence in the customer service domain.

Based in Costa Rica, Alejandro has successfully managed cross-border operations across Costa Rica, Mexico, Colombia and Peru, demonstrating deep expertise in building strategic partnerships between North American companies and Latin American technology providers.
Through strategic client relationship management and business development he has been able to grow client's participation in the nearshore software development space.
With a proven track record of leading international teams and driving full-cycle sales/recruiting processes, Alejandro specializes in helping organizations leverage nearshore talent to accelerate their digital transformation initiatives while building long-term strategic technology partnerships across the Americas.

Under his leadership, Remoti has become a key partner for companies establishing Centres of Excellence across Latin America, known for delivering speed, compliance, and cultural alignment. Pablo is passionate about reshaping how the world builds and scales distributed teams, and he advocates for Latin America as critical infrastructure in today’s global workforce model.

In addition to his own venture, he is on advisory board of multiple tech firms, innovative startups, guest lecturer on AI/ML and thought leader on Forbes Technology council.
As a former EXCOM Member, Managing Director at Deloitte & Accenture and Vice President at Cognizant, he was instrumental in building Industry leading growth and profitability.

He has led a technology strategy that resulted in a $10 million annual reduction in digital infrastructure costs and has driven large-scale organizational change, realigning engineering teams and processes to core business outcomes while significantly improving software delivery speed — boosting deployment frequency by up to 60%.
Sreejith combines deep technical expertise with hands-on leadership, delivering innovative solutions across cloud, security, and application delivery that empower teams and accelerate business growth.

In addition to his work as a community journalist, Tim has spent several years writing about business and legal topics for numerous publications, including The Jerusalem Post, Equities.com and FromDayOne. He takes a pragmatic approach to journalism and strives to uncover solutions to long-standing problems in labor markets.
At Nearshore Americas, Tim has covered topics such as foreign affairs, immigration and the implementation of artificial intelligence across the BPO sector. He looks to take international news and quickly produce stories geared to the nearshore world, providing industry experts with insights into an ever-changing market.

He holds a Master of Laws in international business and economic law from Georgetown University Law Center, where he also earned certificates in international arbitration and dispute resolution. He was actively involved in student leadership, serving as vice president of Foreign Lawyers at Georgetown, a student ambassador and a member of the International Arbitration Society. His academic achievements include receiving the Cali Award for the highest grade in trade and integration in the Americas.

Since launching Nearshore Americas, and the Nexus conference franchise 13 years ago, Laughlin has become one of the foremost thought-leaders on the expansion of knowledge-services investment in the Americas.
Nearshore Americas offers digital marketing solutions, advisory services, content and lead generation platforms, Latin America and Caribbean-focused trade missions and customized research.
Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, an information technology media group, based in New York City. Laughlin has been featured in news reports appearing in the Financial Times, Miami Herald, Globe and Mail, BBC News and BNN Bloomberg.

Lucía holds a bachelor’s degree in business administration with a specialization in public accounting. She has two master’s degrees: one in tax advisory from the University for International Cooperation in Costa Rica, and another in international taxation from the University of La Rioja in Spain.
Additionally, she completed a diploma in business strategy and business analytics from INCAE Business School.
Frequently Asked Questions
When and Where is Nexus?
Nexus will take place in two phases: Nexus Opening Night, held from 6pm to 8pm, on October 8th. (Location to be announced). The next day, October 9th from 8:30am to 5:30pm, the Nexus Main Event will be held at Briza on the Bay, 1717 N. Bayshore Dr., Miami, Florida, 22132.
What hotel should I stay at?
We recommend attendees take advantage of a special rate (starting at $189 per night) at the Marriott Key Biscayne. Make hotel bookings here.
Who will attend Nexus?
Nexus attendees include customer-side decision makers from across North America, outsourcing partners (representing the traditional range of Nearshore services, including IT/ software engineering, Ai and LLM development, digital transformation, business process outsourcing, back office and contact centers.) Additionally, Nexus hosts site selectors, outsourcing advisors, M&A consultants, country investment promotion agencies, private equity groups, start up founders and academic leaders.
How many people will attend Nexus?
Nexus typically registers between 150 and 200 people.
Will there be an exhibition area?
Yes. One of the main features of Nexus Miami is our exhibition area, where attendees will be able to interact with industry leading organizations.
Will food and drinks be served?
Yes. Nexus Opening Night will offer drinks and appetizers. Nexus Main Event will provide a continental breakfast, coffee and tea, and a full lunch and closing cocktails.
Will there be closing reception?
Yes. Nexus Miami will conclude with a sponsors’ cocktail reception at 4:30pm.
Will Nexus Miami help grow my business?
Yes, without question Nexus Miami is a event that can bring strategic value to your organization.
For enterprise/ brand customers: Nexus is the single-most influential conference to learn about the Nearshore marketplace, make connections to leading providers across the spectrum of global services, and gain timely expertise around the state of global outsourcing services.
For partners and vendors: Nexus delivers value in two critical areas – leverage new insights and expertise in mapping out a more robust organizational strategy and develop critical new relationships that will yield new business opportunity.
Where can I register?
Nexus registration can be made at NexusMiami2025.com
What does it cost to attend Nexus?
Nexus attendance can be secured in one of two ways: As a sponsor or as a regular attendee.
- Sponsorship packages are available upon request
- The cost to attend as a regular attendee will be $650 until Sept. 8, 2025 and $750 up until the day before the conference
Does Nexus attract international delegates?
Yes, Nexus attracts attendees from over 20 countries in the Americas, Europe, Asia and Africa.
Can I participate as a speaker?
The Nexus production team is actively seeking client-side executives to participate as speakers. To be considered, please drop a note to: Maria Ramos, Maria@Nextcoastmedia.com
How do I become a sponsor?
Those interested in sponsorship are advised to reach Maria Ramos, Nexus: Maria@Nextcoastmedia.com Maria will share the Nexus Miami sponsorship packages.
Will Nexus organizers help with obtaining a visa to enter the USA?
The Nexus Miami team is happy to craft letters for attendees requiring a visa to attend the conference. Please direct those requests to Maria Ramos, Maria@Nextcoastmedia.com
Are members of the press permitted to attend?
Nexus Miami welcomes members of the business press. To request a press pass, email Maria Ramos: Maria@Nextcoastmedia.com
Location
October 8th
Nexus Opening Night (location TBA)
6pm – 8pm
October 9th
Nexus Main Event Briza on the Bay
1717 N Bayshore Dr, Miami, FL 33132
8:30am – 5:30pm
Hotel Booking
Marriott Biscayne Bay
The Marriott Biscayne Bay property is a newly renovated waterfront four star facility and a perfect complement to Nexus Miami. The hotel mixes the famous nightlife of Miami with the serene beauty of Biscayne Bay. Stunning views from private balconies and generous lounging areas match with award-winning dining with locally-sourced flavors.
Take advantage of our special Nexus Miami rate, starting at $189 per night (for the nights of October 8th, and October 9th).
Nexus: A place to thrive
A 15 year track record of driving conversations and connections that transform your business.
Past Nexus Keynote Speakers

Nexus 2011
R “Ray” Wang, CEO of Constellation
Research

Nexus 2012
Alvaro Uribe, Former President,
Republic of Colombia

Nexus 2013
Vivek Wadhwa, Distinguished Fellow
& Professor, Carnegie Mellon and
Distinguished Fellow, Harvard Law
School

Nexus 2014
Joe Nocera, Award-winning
columnist, New York Times

Nexus 2015
Francisco (Paco) Palmieri, Deputy Secretary for Central America and the Caribbean, US State Department

Nexus 2016
Laura Chinchilla, Former
President, Republic of Costa Rica

Nexus 2017
Roy Glasburg, Launchpad
Accelerator, Global Lead, Google

Nexus 2018
Jim Marshall, Head of Emerging
Manager Practice Silicon Valley
Bank

Nexus 2019
Dr. Nick van der Meulen, Research Scientist at the MIT Sloan Center for Information Systems Research

Nexus 2022
David Bell, President and Co-Founder at Idea Farm Ventures

Nexus 2023
Richie Etwaru, Co-Founder of Mobeus and Former Chief Digital Officer, IQVIA

Nexus 2024
Bismarck Lepe, Founder & Executive Chairman, Wizeline
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