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Reimagine

October 8-9th, Briza on the Bay, Miami Florida

 
 

Reengineer

October 8-9th, Briza on the Bay, Miami Florida

 
 

Refresh

October 8-9th, Briza on the Bay, Miami Florida

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Summary

Major geopolitical shifts, the vast impact of artificial intelligence,

and roller-coaster economic conditions together are causing significant turbulence in the Nearshore market.

Yet these unprecedented times also create unprecedented opportunity.

Enterprise organizations, sourcing decision-makers and Nearshore leaders want to restore confidence and reinforce alliances that will endure these difficult times.

Nexus Miami is the ideal setting to have this conversation,

delivering a uniquely powerful experience that blends the marketplace expertise of Nearshore Americas with a live-event platform built to maximize attendee engagement.

Nexus, the industry’s longstanding industry conference,

comes home to Miami in 2025. Invest your time with us, capture new insights, renew old alliances and celebrate the most rewarding cross-border business anywhere!

The Big Themes of Nexus Miami

Geopolitics: Mexico, Argentina, Colombia and Costa Rica

A different type of analysis for a different period of USA engagement: Will political hostility interfere with cross-border business in the region's four core markets?

Web 3.0

Decentralizing access to data will rewrite the way consumers interact with the Internet, which opens a new universe of opportunity for the Nearshore and beyond.

Ai and productivity in software engineering

Where is business value showing up in accelerated dev cycles

Bankable performers

How will the readiness of Nearshore markets be shaped by the changing requirements of US customers?

The competitive edge

Closer examination: Currency swings, the role of staffing partners and the secrets of staying ahead of the competition.

The CX showdown

How investments in tech are making a profound difference in CX delivery

Cross-globe collaboration

Growing through collaboration, a deeper look at Asia, Africa and Eastern European hot spots

Deep dive: Why healthcare is thriving

Understanding the accelerants driving the hottest vertical in global outsourcing

Rise in specialized services

The hyper-niche services gaining momentum in the Nearshore universe, (including insurance, tele-health, logistics management, legal, virtual assistants and more).

Agenda

Coming Soon

Speakers

Chief Executive Officer, BH Compliance

Susana Sierra

Susana is a global leader in the field of compliance and corporate governance, recognized for her influential work in promoting transparency, ethics and good practices in the private sector.
Susana serves on the boards of the Chilean-American Chamber of Commerce, Association of American Chambers of Commerce in Latin America and Caribbean and the Financial & International Business Association in Miami.

Between 2018 and 2022, she served on the board of Correos de Chile S.A., where she chaired the Audit Committee and acted as vice president from 2021 to 2022. In the field of academia, between 2014 and 2021, she co-directed the Compliance and Corporate Best Practices Diploma at the Pontificia Universidad Católica de Chile, where she continues to teach today.

Her work has received global recognition. In 2020, the World Economic Forum honored her as a Young Global Leader, a distinction awarded to influential professionals committed to shaping a sustainable global future.

Vice President of Technology Strategy and Shared Service Delivery, PetSmart

Dave Caldwell

Dave leads PetSmart’s technology strategy and infrastructure and recently launched a successful technology center in San Jose, Costa Rica. The center has helped PetSmart bring additional talent to a technology team already based in North America.

With more than 30 years of international experience in retail and wholesale industries, prior to PetSmart, Dave served as the international chief information officer for Hallmark Cards, where he transformed the IT function and built patented retail platforms fueling business growth and digital innovation across Europe and Asia-Pacific.

Dave obtained a Bachelor of Science degree in psychology with an emphasis on industrial psychology from the University of Missouri.

Author and Tech Evangelist

Andrea Iorio

Andrea is one of Brazil’s most requested keynote speakers about digital transformation, innovation, leadership and soft skills, and he shares his thoughts and ideas at the intersection of business, technology, philosophy and neuroscience in his more than 200 keynotes per year. He holds more than 10 years of experience in multinational and tech companies. He has been the Head of Tinder across Latin America for five years, and Chief Digital Officer at L’Oréal Brazil.

He is an economist with a degree from Bocconi University, and a master's degree in International Relations from Johns Hopkins’ SAIS, and is now an MBA professor at Fundação Dom Cabral.

Andrea has four books published and his podcast Metanoia Lab is among the top 100 podcasts in business in Brazil.

Global Customer Experience and Contact Center Operations Leader

Brad Meiller

Brad is a seasoned CX and contact center operations executive with more than 20 years of experience transforming service delivery at scale. He partners with global brands to modernize support strategy, elevate performance and expand customer reach across the globe.
He specializes in aligning the right platforms, people and BPO partners — driving efficiency and growth through CRM, cloud telephony, AI and automation. From nearshore launches to offshore restructures, Brad ensures every decision supports business goals and unlocks a better customer experience.
Known for building high-performing teams through mentorship, accountability, and operational rigor, Brad leads with a people-first mindset. His approach turns contact centers into strategic assets and customer service into a competitive edge.
Director of Sales, Sixt Car Rental

Jasen Shirley

Jasen is a seasoned customer experience executive with over 30 years of expertise in Contact Management, Marketing, and Compliance Management. Beginning his career in telesales with AT&T at 18 years old, Jasen transitioned into workforce management and BPO, introducing outsourcing initiatives with Office Depot, which set the foundation for his lifelong career in the industry.

Over the years, Jasen has taken on leadership roles in customer experience and sales for prominent organizations, including Ultimate Medical Academy, Terminix and New York Life. His passion for compliance took root during his time at Chinch Warranty, where he managed both outbound telemarketing and compliance, which led to a strategic partnership with Compliance Point.

Currently, Jasen leads customer service and sales operations across North America for Sixt Car Rental. He oversees a large team of internal and BPO customer experience professionals across the U.S., Canada and Europe, driving growth and operational excellence in the customer service domain.

Business Development Director for LatAm, FPT Software

Alejandro Morales

Alejandro brings more than 15 years of experience in nearshore technology services and international talent acquisition.

Based in Costa Rica, Alejandro has successfully managed cross-border operations across Costa Rica, Mexico, Colombia and Peru, demonstrating deep expertise in building strategic partnerships between North American companies and Latin American technology providers.

Through strategic client relationship management and business development he has been able to grow client's participation in the nearshore software development space.

With a proven track record of leading international teams and driving full-cycle sales/recruiting processes, Alejandro specializes in helping organizations leverage nearshore talent to accelerate their digital transformation initiatives while building long-term strategic technology partnerships across the Americas.

CEO and Founder, Remoti

Pablo Miller

Pablo is the CEO and founder of Remoti, the leading workforce-as-a-service platform in Latin America. With a Colombian-British background and over a decade of experience in digital transformation and global expansion strategies, Pablo helps Fortune 500 companies reallocate business functions — tech, operations and support — to high-performing teams in Latin America.

Under his leadership, Remoti has become a key partner for companies establishing Centres of Excellence across Latin America, known for delivering speed, compliance, and cultural alignment. Pablo is passionate about reshaping how the world builds and scales distributed teams, and he advocates for Latin America as critical infrastructure in today’s global workforce model.

Founder & CEO, NGN Advisory

Rajat Sharma

Rajat is an accomplished business and technology leader with extensive experience in building technology practices, high growth business, new ventures and M&A integration. He is the founder and CEO of NGN Advisory, a niche and boutique services firm with 3x3x3 offerings — Strategy, Advisory & Architecture (3) around data, AI & cloud (3) technologies focused on M&A, enterprise optimization and enterprise transformation (3) functions.

In addition to his own venture, he is on advisory board of multiple tech firms, innovative startups, guest lecturer on AI/ML and thought leader on Forbes Technology council.

As a former EXCOM Member, Managing Director at Deloitte & Accenture and Vice President at Cognizant, he was instrumental in building Industry leading growth and profitability.

Senior Vice President of Delivery Engineering, DotDash Meredith

Sreejith Chelanchery

Sreejith oversees delivery engineering for the largest publisher in the US operating 40-plus digital properties and 10-plus print magazines, including People, with an annual revenue of $2.5 billion. Sreejith is responsible for keeping the 99.99% uptime for all of the websites in DDM portfolio supporting 180 million unique visitors every month.

He has led a technology strategy that resulted in a $10 million annual reduction in digital infrastructure costs and has driven large-scale organizational change, realigning engineering teams and processes to core business outcomes while significantly improving software delivery speed — boosting deployment frequency by up to 60%.
Sreejith combines deep technical expertise with hands-on leadership, delivering innovative solutions across cloud, security, and application delivery that empower teams and accelerate business growth.

Managing Editor, Nearshore Americas

Tim Zyla

Tim has spent 15 years in the newspaper industry, beginning as a general assignment reporter and now working as managing editor of two daily and three weekly publications in Pennsylvania.

In addition to his work as a community journalist, Tim has spent several years writing about business and legal topics for numerous publications, including The Jerusalem Post, Equities.com and FromDayOne. He takes a pragmatic approach to journalism and strives to uncover solutions to long-standing problems in labor markets.

At Nearshore Americas, Tim has covered topics such as foreign affairs, immigration and the implementation of artificial intelligence across the BPO sector. He looks to take international news and quickly produce stories geared to the nearshore world, providing industry experts with insights into an ever-changing market.

Managing Partner, Patiño Caceres

León Patiño

León is a distinguished legal professional with extensive experience in corporate law, estate planning, transnational transactions and trade negotiations. Patiño Caceres is a premier boutique law firm in the Dominican Republic widely recognized for its expertise in securities, investments, corporate law, project finance, labor law and estate planning. León’s expertise spans private sector leadership, academic contributions and board-level governance.

He holds a Master of Laws in international business and economic law from Georgetown University Law Center, where he also earned certificates in international arbitration and dispute resolution. He was actively involved in student leadership, serving as vice president of Foreign Lawyers at Georgetown, a student ambassador and a member of the International Arbitration Society. His academic achievements include receiving the Cali Award for the highest grade in trade and integration in the Americas.

Managing Director & Chief Analyst, Nearshore Americas

Kirk Laughlin

Kirk Laughlin is Managing Director and Chief Analyst at Nearshore Americas – the premiere platform for authoritative data and insight on the state of the Nearshore technology services and digital innovation industry.

Since launching Nearshore Americas, and the Nexus conference franchise 13 years ago, Laughlin has become one of the foremost thought-leaders on the expansion of knowledge-services investment in the Americas.

Nearshore Americas offers digital marketing solutions, advisory services, content and lead generation platforms, Latin America and Caribbean-focused trade missions and customized research.

Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, an information technology media group, based in New York City. Laughlin has been featured in news reports appearing in the Financial Times, Miami Herald, Globe and Mail, BBC News and BNN Bloomberg.

Tax Partner, J.A. Del Rio

Lucia Vargas

With over 19 years of experience, Lucía has served as an accountant, financial auditor and tax consultant, advising companies across various sectors including tourism, healthcare, energy, construction, real estate, services, retail and manufacturing. She provides both local and international tax consulting services, helping clients minimize tax risks and maximize savings opportunities.
Lucía holds a bachelor’s degree in business administration with a specialization in public accounting. She has two master’s degrees: one in tax advisory from the University for International Cooperation in Costa Rica, and another in international taxation from the University of La Rioja in Spain.
Additionally, she completed a diploma in business strategy and business analytics from INCAE Business School.

Frequently Asked Questions

When and Where is Nexus?

What hotel should I stay at?

We recommend attendees take advantage of a special rate (starting at $189 per night) at the Marriott Key Biscayne. Make hotel bookings here. 

Who will attend Nexus?

How many people will attend Nexus?

Will there be an exhibition area?

Yes. One of the main features of Nexus Miami is our exhibition area, where attendees will be able to interact with industry leading organizations.

Will food and drinks be served?

Yes. Nexus Opening Night will offer drinks and appetizers. Nexus Main Event will provide a continental breakfast, coffee and tea, and a full lunch and closing cocktails.

Will there be closing reception?

Yes. Nexus Miami will conclude with a sponsors’ cocktail reception at 4:30pm.

Will Nexus Miami help grow my business?

Yes, without question Nexus Miami is a event that can bring strategic value to your organization.

For enterprise/ brand customers: Nexus is the single-most influential conference to learn about the Nearshore marketplace, make connections to leading providers across the spectrum of global services, and gain timely expertise around the state of global outsourcing services.

For partners and vendors: Nexus delivers value in two critical areas – leverage new insights and expertise in mapping out a more robust organizational strategy and develop critical new relationships that will yield new business opportunity.

Where can I register?

What does it cost to attend Nexus?

Does Nexus attract international delegates?

Yes, Nexus attracts attendees from over 20 countries in the Americas, Europe, Asia and Africa.

Can I participate as a speaker?

How do I become a sponsor?

Will Nexus organizers help with obtaining a visa to enter the USA?

The Nexus Miami team is happy to craft letters for attendees requiring a visa to attend the conference. Please direct those requests to Maria Ramos, Maria@Nextcoastmedia.com

Are members of the press permitted to attend?

Nexus Miami welcomes members of the business press. To request a press pass, email Maria Ramos: Maria@Nextcoastmedia.com

Location

October 8th

Nexus Opening Night (location TBA)

6pm – 8pm

October 9th

Nexus Main Event Briza on the Bay
1717 N Bayshore Dr, Miami, FL 33132

8:30am – 5:30pm

Hotel Booking

Marriott Biscayne Bay

The Marriott Biscayne Bay property is a newly renovated waterfront four star facility and a perfect complement to Nexus Miami. The hotel mixes the famous nightlife of Miami with the serene beauty of Biscayne Bay. Stunning views from private balconies and generous lounging areas match with award-winning dining with locally-sourced flavors.

Take advantage of our special Nexus Miami rate, starting at $189 per night (for the nights of October 8th, and October 9th).

Book here

Sponsors

Platinum

Gold

Standard

Nexus: A place to thrive

A 15 year track record of driving conversations and connections that transform your business.

Past Nexus Keynote Speakers

Nexus 2011

R “Ray” Wang, CEO of Constellation
Research

Nexus 2012

Alvaro Uribe, Former President,
Republic of Colombia

Nexus 2013

Vivek Wadhwa, Distinguished Fellow
& Professor, Carnegie Mellon and
Distinguished Fellow, Harvard Law
School

Nexus 2014

Joe Nocera, Award-winning
columnist, New York Times

Nexus 2015

Francisco (Paco) Palmieri, Deputy Secretary for Central America and the Caribbean, US State Department

Nexus 2016

Laura Chinchilla, Former
President, Republic of Costa Rica

Nexus 2017

Roy Glasburg, Launchpad
Accelerator, Global Lead, Google

Nexus 2018

Jim Marshall, Head of Emerging
Manager Practice Silicon Valley
Bank

Nexus 2019

Dr. Nick van der Meulen, Research Scientist at the MIT Sloan Center for Information Systems Research

Nexus 2022

David Bell, President and Co-Founder at Idea Farm Ventures

Nexus 2023

Richie Etwaru, Co-Founder of Mobeus and Former Chief Digital Officer, IQVIA

Nexus 2024

Bismarck Lepe, Founder & Executive Chairman, Wizeline

Building expertise and partnering with authority around the world

The leading hubs for Nearshore App-Dev, Artificial intelligence and LLMs, Digital Transformation, BPO, Customer Experience (CX), Analytics and Cloud.

Mexico | Argentina | Brazil | Colombia | Uruguay | Dominican Republic | Peru | Costa Rica | Jamaica | Trinidad |Guatemala

Honduras | Panama | Nicaragua | Chile | Belize | Saint Lucia | Ecuador | Bolivia | Guyana | El Salvador | Barbados | Canada

REGISTER HERE